fq77 Privacy Policy — Your Data, Your Rights
fq77 is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information as a fq77 account holder.
Introduction — How fq77 Handles Your Personal Data
Last updated: January 2026This Privacy Policy ("Policy") describes how fq77 ("fq77", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "Player", "Account Holder") who access and use the fq77 website at fq77.club and its associated services, including online casino games, sports betting markets, promotional features, and customer support channels. This Policy applies to all visitors and registered users of the fq77 platform, regardless of the device or browser used to access it and regardless of whether a real-money account has been opened.
By accessing or using the fq77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the fq77 platform. Questions about this Policy may be directed to our customer support team at [email protected] at any time.
Six Privacy Principles That Guide fq77
fq77's approach to data privacy is built on six core principles that reflect our commitment to treating your personal information with care and respect.
1. Information We Collect
fq77 collects personal information from you in three ways: information you provide directly when you register or use the platform, information collected automatically when you access the site, and information received from third-party service providers involved in payment processing and identity verification.
Information You Provide Directly
When you register for a fq77 account, complete KYC verification, make a deposit, request a withdrawal, or contact customer support, you may provide some or all of the following:
- Full legal name, date of birth, and residential address (including city and division within Bangladesh — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar area).
- Mobile phone number and email address used for account communication and two-factor authentication.
- National ID card (NID), passport, or other government-issued identity document number and image submitted for KYC verification purposes.
- Payment account details (bKash number, Nagad number, Rocket number, Upay number, or bank account details) used for processing deposits and withdrawals.
Information Collected Automatically
When you access and use the fq77 platform, our systems automatically collect certain technical and behavioural data to operate and improve the service:
- Device information: device type, operating system version, browser type and version, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk, Airtel).
- Network information: IP address, approximate geographic location derived from IP address, and connection type (4G, Wi-Fi, etc.).
- Usage data: pages visited, time spent on each page, games played, bet amounts, deposit and withdrawal history, session duration, and in-platform navigation patterns.
Information from Third Parties
fq77 may receive personal information about you from third-party service providers whose services are integrated into the fq77 platform. This includes transaction confirmation data from bKash, Nagad, Rocket, and other payment processors; identity and age verification data from KYC service providers; and fraud detection signals from security service partners. All such third-party service providers are contractually required to handle personal data in a manner consistent with this Privacy Policy and applicable data protection standards.
2. How We Use Your Information
fq77 uses the personal information we collect for the following purposes. We process your information only where we have a lawful basis for doing so — which may be your consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate interests in operating a safe and compliant platform.
- Account management: creating and maintaining your fq77 account, authenticating your identity when you log in, and communicating with you about account-related matters.
- Payment processing: processing your deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and maintaining accurate financial records.
- Identity and age verification: confirming that you meet the minimum age requirement of 21 years, verifying that your account information matches your identity documents, and meeting our KYC obligations.
- Fraud and security monitoring: detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
- Responsible gaming: monitoring your gambling activity to identify patterns that may indicate problem gambling, and facilitating the responsible gaming tools available to you (deposit limits, session reminders, self-exclusion).
- Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with fq77, identify technical issues, and develop improvements to the platform's features, game library, and performance.
fq77 does not use your personal information for automated decision-making that produces legal effects on your account without human review. Where automated systems flag an account for fraud or policy violations, a member of the fq77 compliance team manually reviews the case before any account action is taken.
3. Sharing Your Information
fq77 does not sell, rent, or trade your personal information to any third party for any purpose. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.
Payment Processors
To process your deposits and withdrawals, fq77 must share relevant payment information with the mobile banking provider or bank you have chosen (e.g. bKash, Nagad, Rocket, Upay, or your bank). The information shared is limited to what is technically required to complete the transaction. These providers are subject to their own privacy policies and are responsible for protecting your data in accordance with their terms of service.
Identity Verification Providers
To verify your identity and age as required for KYC compliance, fq77 may share identifying information (such as your name, date of birth, and identity document details) with third-party identity verification service providers. These providers are contractually bound to use your data solely for the purpose of identity verification on behalf of fq77 and are prohibited from using it for any other purpose.
Legal and Regulatory Obligations
fq77 may disclose your personal information to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or governmental authority. fq77 will, where legally permitted and practicable, notify you of any such disclosure prior to making it. fq77 cooperates fully with any lawful investigation into fraudulent activity, money laundering, underage gambling, or other criminal conduct involving its platform.
fq77 will never voluntarily disclose your personal information to any third party for advertising, marketing, or data monetisation purposes. If you receive unsolicited marketing claiming to be from fq77 via a channel you did not sign up for, please contact [email protected] immediately so we can investigate.
4. Cookies and Tracking Technologies
fq77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and analyse how players interact with the site. A cookie is a small text file placed on your device by the fq77 website when you visit. Cookies do not contain executable code and cannot be used to access other files on your device.
Types of Cookies fq77 Uses
- Essential cookies: required for the platform to function correctly, including session authentication, security tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your language preference, game history, and display settings so you don't need to reconfigure them on each visit.
- Analytics cookies: used to collect aggregated, anonymised data about how visitors navigate the fq77 platform — which pages are visited most, where players drop off, and how long sessions last. This data is used solely to improve the platform.
Most modern mobile browsers allow you to control cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging in to or using certain features of the fq77 platform. fq77 does not use third-party advertising cookies or cross-site tracking technologies.
5. Data Security
fq77 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and fq77 servers, encrypted storage for sensitive personal data including identity documents and payment details, strict internal access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing of the fq77 platform infrastructure, and incident response procedures to contain and investigate any data security events promptly.
While fq77 takes data security seriously and works to maintain robust protections, no internet-based service can guarantee absolute security. You play an important role in protecting your own data: always use a strong, unique password for your fq77 account, never share your login credentials with anyone, and contact fq77 support immediately if you believe your account may have been compromised.
6. Data Retention
fq77 retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The specific retention periods fq77 applies depend on the category of data and the purpose for which it was collected.
Account Closure and Data Deletion
If you close your fq77 account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by applicable law (for example, financial transaction records may need to be retained for a period specified by relevant regulations). You may request deletion of your personal data by contacting fq77 customer support. We will process your request in accordance with our legal obligations and will inform you of any data we are legally required to retain and for how long.
7. Your Privacy Rights
As a fq77 account holder, you have the following rights regarding the personal information fq77 holds about you. To exercise any of these rights, please contact our customer support team at [email protected] with your full name, account username, and a description of the right you wish to exercise. fq77 will respond to all valid privacy rights requests within 30 days.
- Right to access: you may request a copy of all personal information fq77 holds about you, free of charge, at any time.
- Right to rectification: if any personal information fq77 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
- Right to erasure: subject to our legal retention obligations, you may request deletion of your personal information. fq77 will fulfil erasure requests where there is no overriding legal basis for continued retention.
- Right to object: you may object to fq77 processing your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
- Right to data portability: where technically feasible, you may request that fq77 provide your personal information in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
fq77 will not charge a fee to process any privacy rights request. We may ask you to verify your identity before processing a request to ensure we are disclosing information to the correct person. If we are unable to fulfil a request in full — for example, because a legal retention obligation applies — we will explain our reasons clearly in writing.
8. Children's Privacy
The fq77 platform is strictly intended for adults aged 21 years and above. fq77 does not knowingly collect personal information from any person under the age of 21. If fq77 discovers that personal information has been collected from a person under the age of 21 — whether through misrepresentation of age during registration or any other means — fq77 will immediately close the account, void any transactions associated with it, and delete the personal information collected, subject to any legal obligations that require retention.
Parents and guardians who believe a minor may have registered a fq77 account should contact [email protected] immediately. fq77 will investigate all such reports promptly and take appropriate action, including account closure and deletion of any data collected, within 48 hours of a confirmed report.
9. Third-Party Links
The fq77 platform may contain links to third-party websites or services — for example, links to game providers' information pages or payment method help centres. fq77 is not responsible for the privacy practices of any third-party website. When you follow a link to a third-party website, you leave the fq77 platform and are subject to that website's own terms of service and privacy policy. fq77 encourages you to review the privacy policy of any third-party website you visit before submitting any personal information on that site.
10. Changes to This Privacy Policy
fq77 reserves the right to amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date shown at the top of the document and, where practicable, notify registered account holders via their registered email address or an in-platform notification. The most current version of this Privacy Policy will always be available at fq77.club/privacy-policy.
Your continued use of the fq77 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should stop using the fq77 platform and contact customer support to arrange closure of your account and deletion of your data where permissible.
11. Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a potential data privacy concern, please contact the fq77 data privacy team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]